Contact Group has held the Mission Australia facilities maintenance contract for the organisation’s southern property portfolio since November 2022.
This means we are responsible for maintaining 1260 properties in and around Hobart, as well as locations like Bicheno, Orford and Triabunna.
We respond to around 30 work orders a month and manage everything from electrical maintenance to plumbing, heating and cooling, painting, carpet laying, building and cleaning.
An important part of this contract is the relationship between our Administration team and Mission Australia’s clients.
The timely processing of work orders and excellent customer service is what sets our team apart, when it comes to managing Facilities Maintenance contracts.
Recognising the significant demand for social housing in Tasmania, in 2024 Contact Group made a significant donation to Mission Australia.
We provided about $60,000 worth of free maintenance work, ranging from electrical services, to building, painting and plumbing work, to ensure two houses were fully renovated so that new families could move in.
Mission Australia was extremely grateful for the donation.
“The support we’ve received from Contact Group means that vulnerable Tasmanians will get a beautifully upgraded home,” Gavin Spinks, Regional Asset Manager for Mission Australia Housing Tasmania said.
“This partnership will make a real impact on Mission Australia Housing tenants and help ensure that more people in need can access safe and affordable accommodation.”
Contact Group’s General Manager Dion Frame said the Tasmanian-owned family business is proud to support Mission Australia and the local community, at a time when so many families are struggling.
“We recognise the long wait for public housing in Tasmania, and wanted to donate our services to ensure properties are ready for new tenants as quickly as possible,” he said.
Contact Group also donated its services to Mission’s “Midday Maintenance” initiative, where a team of Mission Australia staff and Contact Group technicians spruced up an entire housing complex.
From replacing power points to repairing screen doors and cleaning gutters, Contact Group staff rolled up their sleeves and got the work done with a smile.
“Most of the properties were built in the 1950s and 60s, so giving them a small makeover can make a big difference to tenant’s lives,” Mr Frame said.
In June 2025 Contact Group was announced as a Tier 1 contractor for Homes Tasmania, for the full facilities maintenance of their southern property portfolio.
